JP
Jacques P
1 reviews | Active since Dec 2010
23 Sept 2015, 10:11
BOOKINGS NOT SECURE
I went online to book a place at Black rhino lodge Pilanesberg . The dates were available . So i was sent a sms from lekkerslaap to comfirm that my booking are available and i will receive an email from Black rhino lodge to confirm . So later i received a Email from Black rhino to inform me they don't have any bookings available for me . I contacted Claudette who informed me they can not be held responsible for the bookings . So why do they offer a booking service then ?
Helpful (0)
Replies (1)0
Replies (1)
Lekkeslaap.co.za's replyOfficial
23 Sept 2015, 11:24Hello Jacquespi,
Thank you for making contact via HelloPeter and for taking the time to speak with me on the phone.
Jacques, we sincerely apologise for the inconvenience caused and we thank you for bringing this to our attention as it affords us the opportunity to deal with the issue at hand. Please rest assured that we are doing everything in our power to rectify the situation.
We completely understand your frustration and we apologise for the unsatisfactory service you received.
I will be in contact with you during the course of the day to amend this matter.
Yours in travel,
Jurgens Liebenberg
LekkeSlaap.co.za
Thank you for making contact via HelloPeter and for taking the time to speak with me on the phone.
Jacques, we sincerely apologise for the inconvenience caused and we thank you for bringing this to our attention as it affords us the opportunity to deal with the issue at hand. Please rest assured that we are doing everything in our power to rectify the situation.
We completely understand your frustration and we apologise for the unsatisfactory service you received.
I will be in contact with you during the course of the day to amend this matter.
Yours in travel,
Jurgens Liebenberg
LekkeSlaap.co.za
Lekkeslaap.co.za's reply23 Sept 2015, 11:24
Official
Hello Jacquespi,
Thank you for making contact via HelloPeter and for taking the time to speak with me on the phone.
Jacques, we sincerely apologise for the inconvenience caused and we thank you for bringing this to our attention as it affords us the opportunity to deal with the issue at hand. Please rest assured that we are doing everything in our power to rectify the situation.
We completely understand your frustration and we apologise for the unsatisfactory service you received.
I will be in contact with you during the course of the day to amend this matter.
Yours in travel,
Jurgens Liebenberg
LekkeSlaap.co.za
Thank you for making contact via HelloPeter and for taking the time to speak with me on the phone.
Jacques, we sincerely apologise for the inconvenience caused and we thank you for bringing this to our attention as it affords us the opportunity to deal with the issue at hand. Please rest assured that we are doing everything in our power to rectify the situation.
We completely understand your frustration and we apologise for the unsatisfactory service you received.
I will be in contact with you during the course of the day to amend this matter.
Yours in travel,
Jurgens Liebenberg
LekkeSlaap.co.za