1 reviews | Active since Nov 2018
Booking not received by guesthouse
I had an unpleasant experience with Lekkeslaap today - 16 November 2018. After receiving numerous confirmations from them (last being this morning), we arrived at our destination. Just to find out that the guesthouse never received our booking information from Lekkeslaap. Unfortunately, the specific room that we booked was already occupied. I phoned Lekkeslaap and was informed that it was MY responsibility to check with the guesthouse if my booking was made. This, after we booked and paid in October 2018. I found this information highly disconcerting as I was under the impression that this was the responsibility of Lekkeslaap. (My reference number was LS-2Z9466).
The owner/manager of the guesthouse was very accommodating and offered us another weekend - which we gladly accepted. She indicated that she did not get a booking email/message from Lekkeslaap.
I have travelled extensively throughout the world and this level of incompetence is unpresedented. I am therefore disappointed in the level of professionalism displayed by Lekkeslaap and its staff.
Thank you for reaching out to us and for telling us about your experience.
I want to sincerely apologise for your experience, as this should never happen when booking through our website. We are going to investigate the matter to identify where the miscommunication occurred. From our side, we are unsure how this could happen as we do send multiple emails to confirm a booking as well as reminder emails similar to the one's you received.
When booking through our site, you do not have to confirm you booking with the establishment, as this is our responsibility and something we handle on your behalf, as well as any other queries you might have.
Your agent is currently looking into the matter and will provide you with detailed feedback during the course of the day. Again, Louna, we do apologise for this experience and we will do our best to rectify the matter as quickly as possible.
Kind regards,
Jurgens
Thank you for reaching out to us and for telling us about your experience.
I want to sincerely apologise for your experience, as this should never happen when booking through our website. We are going to investigate the matter to identify where the miscommunication occurred. From our side, we are unsure how this could happen as we do send multiple emails to confirm a booking as well as reminder emails similar to the one's you received.
When booking through our site, you do not have to confirm you booking with the establishment, as this is our responsibility and something we handle on your behalf, as well as any other queries you might have.
Your agent is currently looking into the matter and will provide you with detailed feedback during the course of the day. Again, Louna, we do apologise for this experience and we will do our best to rectify the matter as quickly as possible.
Kind regards,
Jurgens