1 reviews | Active since Oct 2015
Bitter teleurgesteld in my nasie!!!!
Booked on lekkeslaap accommodation with a hotel in Uniondale. Fee R 700. No where there were blocks of any sort that you need to tick for breakfast etc etc so auto matically I accepted breakfast is included. They also on the site talk about the lekke plaas ontbyt!!! After paying the fee I by accident noticed safari now. Went into there sight and the fee is R 595 for the same room. AND very clearly on the booking there are blocks to be ticked whether you want breakfast etc etc etc. As you tick a box the price immediately changes at the bottom. Contacted lekkeslaap just to be told that I had to request a quote from lekke slaap and it would of been on the quote whether I wanted breakfast or not.....but that option is not available if you book without requesting a quote. Mense wees versigtig vir die AFRIKANERS wat belowe jy kry beste diens en pryse. Hulle website is misleidend en die dame wat met my gepraat het het my laat verstaan dat ek verkeerd is want ek moes eers 'n kwotasie aangevra het. Sal hulle NOOIT weer gebruik nie en ook nie aanbeveel aan enige iemand nie.
Thank you for making contact with us via HelloPeter.
I do apologise if there was any misunderstanding caused by the description for the establishment on our website. We will definitely have a look at the description and ensure that it is not misleading and as accurate as possible.
Regarding the breakfast being included or excluded, at the moment our website doesn't offer the functionality to choose if you would like breakfast to be included in your quote, this is definitely something we will be looking at in the near future. Currently, your quotation will display if breakfast is included or excluded in the "Additional Fees and Optional Extras" section. This can also be found on the establishments profile under the rates tab.
With reference to the rate charged by the establishment, they can sometimes differ a bit from website to website based on their individual agreements, or, if they are running a special on one website. I do see that our prices are the same as other websites for the dates booked at this establishment.
I will also follow up with regards to the call you had with one of our agents to ensure that the correct information is provided when when phoning our offices. I do apologise for this.
Your agent will also be in-touch with you to offer a possible solution to the current situation.
Kind Regards,
Jurgens
Thank you for making contact with us via HelloPeter.
I do apologise if there was any misunderstanding caused by the description for the establishment on our website. We will definitely have a look at the description and ensure that it is not misleading and as accurate as possible.
Regarding the breakfast being included or excluded, at the moment our website doesn't offer the functionality to choose if you would like breakfast to be included in your quote, this is definitely something we will be looking at in the near future. Currently, your quotation will display if breakfast is included or excluded in the "Additional Fees and Optional Extras" section. This can also be found on the establishments profile under the rates tab.
With reference to the rate charged by the establishment, they can sometimes differ a bit from website to website based on their individual agreements, or, if they are running a special on one website. I do see that our prices are the same as other websites for the dates booked at this establishment.
I will also follow up with regards to the call you had with one of our agents to ensure that the correct information is provided when when phoning our offices. I do apologise for this.
Your agent will also be in-touch with you to offer a possible solution to the current situation.
Kind Regards,
Jurgens