LS
Lee S
1 reviews | Active since Jun 2018
30 Apr 2026, 14:51
Beware Lekkaslaap doesnt put bad reviews on their website only the good ones
We recently used Lekkaslaap to find local accomnodation in St Helena Bay. We selected a property and asked Lekkaslaap why there was no reviews on the property which they rep**** to say that it was a new listing and we were the first to book accomodation there with them. We booked accomodation at the property in question and when we gave our review to Lekkaslaap they chose not to use it because it was not a 4 star or 5 star review. The property in question we reviewed at 3 star because we had a bad experience at it and Lekkaslaap refused to put up our review because it wasnt good for their rating. Just beware to all Lekkaslaap users that the reviews you see on the website are only showing the good reviews and none of the bad reviews which overinflate the review score
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Replies (2)
Lekkeslaap.co.za's replyOfficial
30 Apr 2026, 15:56Dear Lee,
Thank you for sharing your concerns. We would like to assure you that our review system is transparent and designed to accurately reflect our guests’ experiences at each property. We publish both positive and negative reviews, as all feedback plays an important role in helping future guests make informed decisions and assisting hosts in improving their offering.
Reviews do go through a moderation process before being published. The only circumstances under which a review will not be posted are if it contains inappropriate content that goes against our review guidelines. Star ratings do not influence whether a review is published, and lower-rated reviews are regularly displayed on our platform.
We are currently conducting a thorough investigation into why your review was not published within the expected timeframe. However, we can confirm that your review is visible on the property page on our website.
We apologise for any confusion this may have caused and appreciate you bringing this to our attention, as transparency and trust remain extremely important to us.
Kind Regards,
Nicole
Thank you for sharing your concerns. We would like to assure you that our review system is transparent and designed to accurately reflect our guests’ experiences at each property. We publish both positive and negative reviews, as all feedback plays an important role in helping future guests make informed decisions and assisting hosts in improving their offering.
Reviews do go through a moderation process before being published. The only circumstances under which a review will not be posted are if it contains inappropriate content that goes against our review guidelines. Star ratings do not influence whether a review is published, and lower-rated reviews are regularly displayed on our platform.
We are currently conducting a thorough investigation into why your review was not published within the expected timeframe. However, we can confirm that your review is visible on the property page on our website.
We apologise for any confusion this may have caused and appreciate you bringing this to our attention, as transparency and trust remain extremely important to us.
Kind Regards,
Nicole
Lekkeslaap.co.za's reply30 Apr 2026, 15:56
Official
Dear Lee,
Thank you for sharing your concerns. We would like to assure you that our review system is transparent and designed to accurately reflect our guests’ experiences at each property. We publish both positive and negative reviews, as all feedback plays an important role in helping future guests make informed decisions and assisting hosts in improving their offering.
Reviews do go through a moderation process before being published. The only circumstances under which a review will not be posted are if it contains inappropriate content that goes against our review guidelines. Star ratings do not influence whether a review is published, and lower-rated reviews are regularly displayed on our platform.
We are currently conducting a thorough investigation into why your review was not published within the expected timeframe. However, we can confirm that your review is visible on the property page on our website.
We apologise for any confusion this may have caused and appreciate you bringing this to our attention, as transparency and trust remain extremely important to us.
Kind Regards,
Nicole
Thank you for sharing your concerns. We would like to assure you that our review system is transparent and designed to accurately reflect our guests’ experiences at each property. We publish both positive and negative reviews, as all feedback plays an important role in helping future guests make informed decisions and assisting hosts in improving their offering.
Reviews do go through a moderation process before being published. The only circumstances under which a review will not be posted are if it contains inappropriate content that goes against our review guidelines. Star ratings do not influence whether a review is published, and lower-rated reviews are regularly displayed on our platform.
We are currently conducting a thorough investigation into why your review was not published within the expected timeframe. However, we can confirm that your review is visible on the property page on our website.
We apologise for any confusion this may have caused and appreciate you bringing this to our attention, as transparency and trust remain extremely important to us.
Kind Regards,
Nicole
LS
Lee S's updateReviewer Update
11 May 2026, 14:32I was contacted by Lekkeslaap the same day as making this review telling me that an investigation was to be done. After investigation it was noted that our review had not been handled correctly and had slipped through the cracks but that this was a one time slip up and would be rectified. The next day the review was put up as promised so Lekkeslaap have redeemed themselves. They gave us a voucher to apologise for the slip up and we are very happy with Lekkeslaap service in handling this.
LS
Lee S's update11 May 2026, 14:32
Reviewer Update
I was contacted by Lekkeslaap the same day as making this review telling me that an investigation was to be done. After investigation it was noted that our review had not been handled correctly and had slipped through the cracks but that this was a one time slip up and would be rectified. The next day the review was put up as promised so Lekkeslaap have redeemed themselves. They gave us a voucher to apologise for the slip up and we are very happy with Lekkeslaap service in handling this.