zX
zandile X
1 reviews | Active since Sept 2019
18 Sept 2019, 18:40
Being harrassed to cancel my booking
The place i had paid a deposit for on lekker slaap which i had paid for 70% of my full amount for the days i will be staying they firstly false advertised that there is a Jacuzzi in the unit that i will be in when calling them they said that the picture wasnt meant to be there and it is not part of the unit i am extremely disappointed as i wouldve loved the Jacuzzi. what makes things worst is that they have been harassing me to cancel my booking even though i am going to keep it as it is short notice to find a different place to stay please assist name of place is serena vista
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Replies (2)
Lekkeslaap.co.za's replyOfficial
19 Sept 2019, 08:09Good day Zandile
Thank you for taking my call.
As discussed, it seems that you where in touch with the owner of serena vista directly. No one from our office would ever pressure you into cancelling your booking and we will definitely offer you solutions to the problem if it was reported to us.
As mentioned we are going to reach out to the owner to ensure that the problem is address as quickly as possible, to ensure that you enjoy your holiday.
Kind Regards
Jurgens
Thank you for taking my call.
As discussed, it seems that you where in touch with the owner of serena vista directly. No one from our office would ever pressure you into cancelling your booking and we will definitely offer you solutions to the problem if it was reported to us.
As mentioned we are going to reach out to the owner to ensure that the problem is address as quickly as possible, to ensure that you enjoy your holiday.
Kind Regards
Jurgens
Lekkeslaap.co.za's reply19 Sept 2019, 08:09
Official
Good day Zandile
Thank you for taking my call.
As discussed, it seems that you where in touch with the owner of serena vista directly. No one from our office would ever pressure you into cancelling your booking and we will definitely offer you solutions to the problem if it was reported to us.
As mentioned we are going to reach out to the owner to ensure that the problem is address as quickly as possible, to ensure that you enjoy your holiday.
Kind Regards
Jurgens
Thank you for taking my call.
As discussed, it seems that you where in touch with the owner of serena vista directly. No one from our office would ever pressure you into cancelling your booking and we will definitely offer you solutions to the problem if it was reported to us.
As mentioned we are going to reach out to the owner to ensure that the problem is address as quickly as possible, to ensure that you enjoy your holiday.
Kind Regards
Jurgens
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zandile X's updateReviewer Update
19 Sept 2019, 20:57Thank you Lekkeslaap Team for your speedy response and resolution to my dispute
zX
zandile X's update19 Sept 2019, 20:57
Reviewer Update
Thank you Lekkeslaap Team for your speedy response and resolution to my dispute