Bad service lekkerslaap

Bad service, forced to make double payments after wrong advise was given by lekkerslaap agent. Lekker slaap reference number LS-5MJC71 & LS-5MJJJW

On 17 December 2025 we booked a single room at Karoo Country Inn, in Middelburg, via Lekkeslaap. The booking was made for one night on 21 December 2025 to 22 December 2025.

We made a payment of R792 by way of our ABSA Debit Card for the booking. Later that night we received a WhatsApp message from Lekkeslaap informing us that the payment was unsuccessful and that we would lose the room if payment was not made.

Considering that we were desperate for accommodation we were forced to make another booking and pay an additional R792.

On 18 December 2025 we contacted Lekkeslaap through their customer service number and was informed by the Lekkeslaap agent that payments was unsuccessful for that booking. Additionally, at 11:00 we received a WhatsApp message informing us that the first booking had indeed lapsed due to Lekkeslaap not receiving our deposit.

On 20 December 2025 two amounts of R792 was deducted from our account by Lekkeslaap. We could not see at any earlier stage if the money was going to be deducted and had to wait for the bank to confirm whether a double payment was deducted.

Considering that the Lekkeslaap agents informed us that the payments were unsuccessful and the Whatsapp messages confirming that payment were unsuccessful, the second booking would not have been necessary nor made.

Lekkeslaap as well as Karoo Country Inn refuses to take accountability and refund the amount of which was supposably unsuccessful. Regardless of them informing us that the booking for the first room was unsuccessful and has lapsed.

A screenshot of the Whatsapp that was send to us is available and we request a copy of the recordings for the telephone calls that we had with the Lekkeslaap agent on 18 December 2025 at 09:37 and 09:40, informing us that the first booking had been unsuccessful.

We feel that Lekkeslaap is taking advantage of vulnerable clients and being unreasonable considering that we are now paying double due to an error caused by their payment and deadline system.

Therefore I request a full refund of R792 for the first booking made. Please look into this matter as a matter of urgency before other clients fall victim to these types of errors when making bookings on Lekkeslaap.

Thank you Mr SW Hopkins ***