BG
Bernie G

1 reviews | Active since Feb 2013

27 Oct 2020, 16:25

Bad experience with LekkeSlaap and Queen Elizabeth 3, Manaba

Sad to say that the experience with LekkeSlaap was less than pleasant. We got a quote for Queen Elizabeth 3 in Manaba Beach on Sunday 25 October 2020 which was valid until 28 October 2020. This leaves you with the impression that your booking is safe and available for payment until the specified date and time. Not so. The booking is available to all until the deposit is paid. Very frustrating and unprofessional. LekkeSlaap distances themselves completely from the owner of the property and the rest of the booking process without any further concern about the validity of the supposed quote. Rather leave your quoting system - it is useless if it cannot be trusted.

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Replies (1)
Lekkeslaap.co.za
Lekkeslaap.co.za's reply27 Oct 2020, 16:30
Official
Good day Bernie

Thank you for reaching out to us on HelloPeter.

I do apologise for your experience with our booking platform. Unfortunately, quotes are subject to availability and will only be fully confirmed once a deposit has been paid or the booking has been marked as confirmed by clicking on "confirm and pay" option in the booking.

I've asked your agent to please get in touch with you to see if we can't offer some suitable alternatives.

Kind Regards
Jurgens