Bad customer service and support from lekke slaap.

I have been a happy client of the platform because my past experiences was effecient and customer service was a priority.

However I recently booked accommodation with the reference number being LS-3TT65T. I paid the deposit on Monday 5 April already and sent numerous emails to both lekkeslaap and the booking agent. I had to phone in on Tuesday 6 April whereby the booking agent only opened my email and said she will attend to it. On Wednesday 7 April I have yet to receive any booking confirmation even though I made full payment already. I phoned in again and was assured that they will be sorting it out.

Like I said I have booked numerous holidays with the platform and they normally confirm bookings immediately. However because of my current experiences and back and forth, this will be the point where they will lose me as a customer.