EP
Elize P
1 reviews | Active since Jan 2016
25 Mar 2021, 16:20
bad booking service
So we booked at Bokmakierie through Lekkerslaap ; they replayed to me to say deposit can be payed before or on 26 March as i payed in 25 March. so i received a call to say Bokmakierie did a dabble booking they are sorry ' when i called Bokmakierie she told me it is Lekkerslaap. MY FRIEND S BOOKED WITH us at Bokmakierie because we are dry wing together and know we have parable? lekker slaap and Bokmakiere is blaming each othwe and me the customer is sitting with a problem. i think between the they must sort this out! 2nd Time i have a bad experience with Lekker slaap!!
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Lekkeslaap.co.za's replyOfficial
25 Mar 2021, 16:32Hi Elize
Thank you for bringing this to our attention.
Both parties are to blame in this instance, unfortunately. The owner had received a booking for the days you had requested but unfortunately didn't cancel your quote to prevent payment. In the same breath, our system should also have picked up that the owner had already received a booking for those dates via another channel and prevented you from making payment on the booking.
I do sincerely apologise for this experience and we do our best to ensure this doesn't happen again.
We do still have a few alternative options in the area that I will ask your agent to send through to you.
Kind Regards
Jurgens
Thank you for bringing this to our attention.
Both parties are to blame in this instance, unfortunately. The owner had received a booking for the days you had requested but unfortunately didn't cancel your quote to prevent payment. In the same breath, our system should also have picked up that the owner had already received a booking for those dates via another channel and prevented you from making payment on the booking.
I do sincerely apologise for this experience and we do our best to ensure this doesn't happen again.
We do still have a few alternative options in the area that I will ask your agent to send through to you.
Kind Regards
Jurgens
Lekkeslaap.co.za's reply25 Mar 2021, 16:32
Official
Hi Elize
Thank you for bringing this to our attention.
Both parties are to blame in this instance, unfortunately. The owner had received a booking for the days you had requested but unfortunately didn't cancel your quote to prevent payment. In the same breath, our system should also have picked up that the owner had already received a booking for those dates via another channel and prevented you from making payment on the booking.
I do sincerely apologise for this experience and we do our best to ensure this doesn't happen again.
We do still have a few alternative options in the area that I will ask your agent to send through to you.
Kind Regards
Jurgens
Thank you for bringing this to our attention.
Both parties are to blame in this instance, unfortunately. The owner had received a booking for the days you had requested but unfortunately didn't cancel your quote to prevent payment. In the same breath, our system should also have picked up that the owner had already received a booking for those dates via another channel and prevented you from making payment on the booking.
I do sincerely apologise for this experience and we do our best to ensure this doesn't happen again.
We do still have a few alternative options in the area that I will ask your agent to send through to you.
Kind Regards
Jurgens