1 reviews | Active since Jul 2017
BAD ATTITUDE - LIESL FROM LEKKESLAAP *** DONT BOOK THROUGH THEM !
We made a booking through lekkeslaap Liezel *** contact number *** for 1 evening sleep over at Safari Park in Colesberg, Northern Cape, situated on the N1 towards Cape Town, 25km from Colesberg on the Farm Allan Water the booking was confirmed booking number through LS-3955W9. LekkeSlaap and we had till 14h00 today 15.10.2019 to pay a deposit (Hi Jan . Baie dankie vir jou belangstelling om by Safari Park te bly. Ons sien uit daarna om julle te ontvang) Groete Fanie @ Safari Park Phone: ********** Email: *********** my husband went on the web site to pay the deposit at 9.00am and we were told that the unit is no longer available (Ongelukkig het ons nie meer plek beskikbaar vir hierdie kwotasie nie) how do people do business like this drop prospective guests just like that , this is shocking and very unprofessional we were within the time to pay our deposit and we were just told sorry !!! we told Liezl we will load them on hello peter she said go ahead!
Thank you for reaching out to us via HelloPeter.
We do apologise for your booking experience. Please note, that all quotes are on a first-come, first-served basis, meaning if another guest confirms their booking, before you confirm yours. Your booking will be automatically declined and kept for the first guest to confirm their booking. When this happens we do send 3 alternative options, for alternative accommodation in the area.
I do see that there are still some properties available for your dates that look similar and are priced the same, I've asked your agent to please send these options as well.
Regarding the conversation you had with on of our agents, we thank you for bringing this to our attention and will investigate the matter internally as well.
Kind Regards
Jurgens
Thank you for reaching out to us via HelloPeter.
We do apologise for your booking experience. Please note, that all quotes are on a first-come, first-served basis, meaning if another guest confirms their booking, before you confirm yours. Your booking will be automatically declined and kept for the first guest to confirm their booking. When this happens we do send 3 alternative options, for alternative accommodation in the area.
I do see that there are still some properties available for your dates that look similar and are priced the same, I've asked your agent to please send these options as well.
Regarding the conversation you had with on of our agents, we thank you for bringing this to our attention and will investigate the matter internally as well.
Kind Regards
Jurgens