FH
Faried H

1 reviews | Active since Dec 2018

18 Dec 2018, 17:59

Bad attitude, defeating tactics, horrible customer service, misleading advertising, promoting horrible living conditions as standard.

The worst experience ever and being cheated out of your hard earned money , for a holiday that now will never happen. My family and I was meant to stay at View from the top in Saldanha and the pictures does not reflect a true reflection of the condition that the facility is in. We paid the deposit and took a drive down to investigate and see what we need to bring with - to our horror it is a really horrible dirty place. I am not sure how this conditions could meet any humans standards let alone LekkeSlaap putting there stamp of approval , for paying 7265 as a deposit we will only get 2000 back and if we reduce the days that we stay we must pay more. This is really a horrible experience and no human interaction . *****ing and false advertising is not right. I have already laid a complaint at the Saldanha municipality and have been told that the premises will be investigated. In the mean time this is disgusting and the compliance of this facility will be investigated as well. I am really saddened by the disgusting attitude received , for what should have been a first holiday for my family.

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Replies (1)
Lekkeslaap.co.za
Lekkeslaap.co.za's reply19 Dec 2018, 07:36
Official
Good day Fareid,

Thank you for reaching out to us.

I see that your original booking was for 9 nights and that you requested to cancel the other 6 nights as you will only be staying for a shorter term. Please remember that each establishment has their own cancellation policy which is shown on your quote and applicable when cancelling. 

I've asked your agent to please get in-touch with you to follow up regarding the standard of the property and to get further clarity on the matter, your agent will be in-touch with you shortly.

Kind Regards
Jurgens