nS
nizaam S
1 reviews | Active since Sept 2012
18 Nov 2025, 17:02
Avoid at all costs
Terrible service I made a booking for accommodation after payment the owner tells me the same unit was booked out yet it showed available on the website. Requested a refund from lekkersalaap which they said was processed on the 10th November.
To date I have not received my funds I revahed out to stitch as well which is there oayment gateway. Try do not reply unless I send them emails for a followup.
Never again will I book through Lekkerslaap avoid at all costs
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Replies (2)0
Replies (2)
Lekkeslaap.co.za's replyOfficial
18 Nov 2025, 18:42Dear Nizaam,
Thank you for taking the time to share your feedback, and thank you again for taking our call earlier today.
We are very sorry to hear about the difficulties you experienced. This is certainly not the level of service we aim to provide, and we completely understand your frustration.
Regarding your refund, although it was processed on 10 November, we regret that it has not yet reflected on your side.
As discussed during our call, we have now requested the proof of payment from our accounts team and will continue to follow up with them until the refund has been fully confirmed and received by you.
We will keep you updated every step of the way.
Thank you for your patience while we work to resolve this matter as quickly as possible.
Kind regards,
Nicole
Thank you for taking the time to share your feedback, and thank you again for taking our call earlier today.
We are very sorry to hear about the difficulties you experienced. This is certainly not the level of service we aim to provide, and we completely understand your frustration.
Regarding your refund, although it was processed on 10 November, we regret that it has not yet reflected on your side.
As discussed during our call, we have now requested the proof of payment from our accounts team and will continue to follow up with them until the refund has been fully confirmed and received by you.
We will keep you updated every step of the way.
Thank you for your patience while we work to resolve this matter as quickly as possible.
Kind regards,
Nicole
Lekkeslaap.co.za's reply18 Nov 2025, 18:42
Official
Dear Nizaam,
Thank you for taking the time to share your feedback, and thank you again for taking our call earlier today.
We are very sorry to hear about the difficulties you experienced. This is certainly not the level of service we aim to provide, and we completely understand your frustration.
Regarding your refund, although it was processed on 10 November, we regret that it has not yet reflected on your side.
As discussed during our call, we have now requested the proof of payment from our accounts team and will continue to follow up with them until the refund has been fully confirmed and received by you.
We will keep you updated every step of the way.
Thank you for your patience while we work to resolve this matter as quickly as possible.
Kind regards,
Nicole
Thank you for taking the time to share your feedback, and thank you again for taking our call earlier today.
We are very sorry to hear about the difficulties you experienced. This is certainly not the level of service we aim to provide, and we completely understand your frustration.
Regarding your refund, although it was processed on 10 November, we regret that it has not yet reflected on your side.
As discussed during our call, we have now requested the proof of payment from our accounts team and will continue to follow up with them until the refund has been fully confirmed and received by you.
We will keep you updated every step of the way.
Thank you for your patience while we work to resolve this matter as quickly as possible.
Kind regards,
Nicole
nS
nizaam S's updateReviewer Update
19 Nov 2025, 16:50 I was very impressed with how Nicole ( Customer Service Manager ) from Lekkerslaap, handled my concern. Your professionalism, attentiveness, truly made a difference.Thank you again for your excellent support. You have not only resolved my problem but also reinforced my confidence in your company. Good Job
nS
nizaam S's update19 Nov 2025, 16:50
Reviewer Update
I was very impressed with how Nicole ( Customer Service Manager ) from Lekkerslaap, handled my concern. Your professionalism, attentiveness, truly made a difference.Thank you again for your excellent support. You have not only resolved my problem but also reinforced my confidence in your company. Good Job