Acting in bad faith

Utterly disappointed. We booked with a “pet friendly” accommodation in Beaufort West - ‘Ons Huisie’ & the owner of the guest house expressed she was uncomfortable with the size of our dog after specifying small to medium dogs are fine. We explained our dog is a small/ medium (mixed breed 9kg dog) which she needed to think about before accepting the booking. The platform requested payment within a limited time which we had paid to secure the booking given the time of year. We let the owner know that if she was uncomfortable with our pet we don’t mind finding alternative accommodation, to which she didn’t respond. We contacted Lekkerslaap directly to find out what our options were given if we cancelled from our end the owner would keep 50% of the deposit. They proceeded to blame us and said we should’ve confirmed our dog was allowed before paying the booking. After many phone calls with both the owner and Lekkerslaap we are only getting 50% of our deposit back & voucher from lekker slaap. The unprofessionalism & violation of the consumer protection act/ acting in bad faith of supplying a service was shocking & I can’t help wonder how many other people they have drained money from in a similar manner. Quite frankly this isn’t the first negative experience we have had with Lekkerslaap…