CB
Chaline B
1 reviews | Active since Dec 2018
25 May 2020, 09:56
3 WEEKS AND STILL WAITING ON REFUND!!!!!!
We have been using Lekker Slaap for years on our get aways - the ONE TIME we cancel we have endless emails going back and forward regarding our refund and no joy. ITS BEEN 3 WEEKS. The cherry on the cake is i never knew that they first need to get there money back from the accommodation owner we booked with - now that becomes your problem as well - we made the booking with Lekker Slaap not direct with owner so surely Lekker Slaap needs to pay us back and the issue regardless stays between you and the owner. I wont ever use them again.
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Lekkeslaap.co.za's replyOfficial
25 May 2020, 10:17Good day Charline
Thank you for reaching out to us.
I do sincerely apologise for the long delay with your refund. I've asked your agent to please get in touch with you to see how we can resolve this as soon as possible. Please note that we normally refund our guest within a few days, but due to the Covid-19 lock-down, refunds have unfortunately been slowed down more than usual, we apologise for this and will make every effort to ensure your refund is done as quickly as possible.
Kind Regards
Jurgens
Thank you for reaching out to us.
I do sincerely apologise for the long delay with your refund. I've asked your agent to please get in touch with you to see how we can resolve this as soon as possible. Please note that we normally refund our guest within a few days, but due to the Covid-19 lock-down, refunds have unfortunately been slowed down more than usual, we apologise for this and will make every effort to ensure your refund is done as quickly as possible.
Kind Regards
Jurgens
Lekkeslaap.co.za's reply25 May 2020, 10:17
Official
Good day Charline
Thank you for reaching out to us.
I do sincerely apologise for the long delay with your refund. I've asked your agent to please get in touch with you to see how we can resolve this as soon as possible. Please note that we normally refund our guest within a few days, but due to the Covid-19 lock-down, refunds have unfortunately been slowed down more than usual, we apologise for this and will make every effort to ensure your refund is done as quickly as possible.
Kind Regards
Jurgens
Thank you for reaching out to us.
I do sincerely apologise for the long delay with your refund. I've asked your agent to please get in touch with you to see how we can resolve this as soon as possible. Please note that we normally refund our guest within a few days, but due to the Covid-19 lock-down, refunds have unfortunately been slowed down more than usual, we apologise for this and will make every effort to ensure your refund is done as quickly as possible.
Kind Regards
Jurgens