0/5 Stars. DO NOT BOOK: Complete Incompetence and Zero Support. Stranded. Again.

I am absolutely appalled by the shocking incompetence and complete lack of support from LekkeSlaap. Booking through their platform is a gamble that, in our experience, leaves you stranded, stressed, and humiliated. This isn't a one-time error; it's a pattern of catastrophic failure. Our Most Recent Nightmare (Tankwa National Park): We booked accommodation at Sanparks Tankwa for Friday, 31 October. After a 5-hour drive, we arrived at the park reception, only to be told our booking was not visible or available on their system. The Sanparks staff asked for an "RR number," which is standard for their bookings. LekkeSlaap had provided no such number—only a useless WhatsApp confirmation. To make matters worse, we were in the middle of Tankwa National Park with no cell service and barely functioning internet. We could not call anyone. We sent multiple WhatsApp messages to LekkeSlaap, which went completely unanswered. We were left high and dry, with no support whatsoever. Eventually, the receptionist found a CANCELLED booking under our name, stating a minimum R2000 deposit had not been paid. This was demonstrably false. We showed them all the payment confirmation emails and WhatsApp messages from LekkeSlaap proving we had paid in full.
After an hour of standing there—tired, hot, and incredibly frustrated—I offered to pay again just to have a place to sleep. The only reason we were not forced to drive 5 hours back home in the dark was due to the amazing service from the Sanparks Supervisor. He sympathised with our situation, reviewed our payment proof, and made the call to place us in a available unit, stating they would resolve the administrative mess with LekkeSlaap themselves. This Is Not the First Time: We usually avoid LekkeSlaap precisely because of a previous, similar disaster. We had booked a house in Kleinmond, arrived at the property, and called the LekkeSlaap number for access. Nobody had a clue where the keys were. We waited for hours for LekkeSlaap to assist, with no luck. We ended up camping on the 'stoep' (veranda) and starting a braai, only to be confronted by security services asking why we were on private property. After we explained the situation, it was the security guard, not LekkeSlaap, who eventually told us where to find the keys.