Poor Customer Care

Poor excuse for customer service! I am an avid coffee drinker and ***** of most things coffee. I am a regular at many of the coffee shops in the valley. I understand that sometimes a barista does not pull a perfect shot of coffee - fair enough. As a paying customer and regular, should I not point out when this has occurred? Not at Kalkbay Lekker! If something has upset a customer of mine, I would like to know about it to improve my service and/or product and gain customer loyalty. I approached the manager and explained that I had purchased my usual latte on the way to work so couldn’t immediately return, but came straight from the office with the undrinkable remains of my sadly abandoned breakfast (3 hrs later). He was not in the least interested in my disappointment. It had not been returned immediately so who is to know what is in the cup? Fair enough. However, how often do your regular customers return a 3/4 cup of cold coffee?? He wouldn’t accept that there could be anything wrong with their coffee, which had left a disgusting dusty, dirty aftertaste. He refused to taste it, refused to offer a replacement drink, or even discounted replacement. But it was the attitude that I found most repulsive. To be viewed as though you do not have the right, the worth to speak up when a product is below par. I work hard for my coffee! I could make my own at home, but I choose to spend regularly/ DAILY (much to my husband’s alarm) on supporting local coffee shops in the valley. I enjoy the social aspect of seeing the same faces, a friendly chat here and there. I enjoy the ease at having a deliciously fresh cuppa java in my hands within minutes and I am on my way again - off to start my day. I am shocked that the cost of a replacement coffee was more valued than the loyalty of a regular customer, and my friends, and my family, and our breakfasts and our lunches... At the end of the day, it is little guy who contributes to your success... or NOT! I am not eager to ever head back...and have already started discouraging others to return. We have options - we are really spoiled for choice in the valley! You dear manager are not! Lose your customers - especially your regulars... and then?