What you receive is not what you thought you bought.

I have been a member of this holiday timeshare group for the past 13 years. Started out with QVC then changed to MDC and I am currently with LPA. Let me be clear! I already realised that I made a huge mistake the first year after i bought in when I was unable to book any appropriate times and if I could get a booking it would end up being at the unit behind the sewage tank and Ngwenya Lodge. (this actually happened and no amount off phone calls and complaints helped.) I tried to get ris of the points at this stage but realised how trapped one was with the contract. You can't even give it bac****! Someone has to continue paying the levies. Over the years I have changed from one to the other because of promises made by the sales people in the hope of potentially being able to somehow use these points more effectively. But with no such luck. The last change I made was from the LPA point to a fix week at Crystal Springs Mpumulanga in the hope that we will then at least have a specific week to use if we can't book with points. Every time paying in again to 'upgrade'. What a joke. Last year I traded the week in for RCI points which in fact I have not used again. But that aside. The main problem happened this week when I wanted to confirm my arrival on 5 January and I discovered that I only have a 4 sleeper that is allocated to me. There is no way in HELL I would have agreed to a 4 sleeper and not a 6 sleeper. With my family that would make no sense and changing to a fix week would not have helped me. But once again, nobody can help. LPA's offices is not even open to handle my complaint. And how am I suppose to proof this once again. This will again be the sales consultants word against mine. And let me be honest and say that they (I probably have to specify and say most of them, but not all) are ******** and will say and do anything to get the sale done to get the commission. I will at this point also have to start looking into the legal steps that can be taken to get rid of this if we can't resolve the 4 and 6 sleeper week situation. But I assume PLA will be more that willing to upgrade me, unfortunately it won't come at a small cost. Once again as usual I am disappointed with how bad the service is and that you just can't get what you thought you paid for.