VOUCHER ******** AND WORST SERVICE EVER; AS THERE IS NONE!!!!!

In March 2017 I received a call from Anthony a Call Centre agent for LPA. I was firstly informed that I was selected to collect a voucher @ the Bryanston branch. When asked if this voucher was available during school holidays I was informed by Anthony that I can take it during anytime of the year. One I went to the Bryanston branch, I was then informed that I had to attend an hour presentation first before receiving the voucher. Which I had reschedule the next wee with Anthony as I took my kids with me. I attended the presentation session and collected my mid-week break, but when I wanted to book online with the voucher I was not allowed to book during school holidays. After noticing this I again engaged with Anthony form the Call Centre and was informed after +_ 4 weeks of calls, it was resolved and that I just had to collect a new voucher @ Bryanton. On arrival I was told to ask for "Mr Ross" if the surname serves me right( Which I noticed was one of the big bosses.). After stating my whole case I was informed that no arrangement where made, neither are they responsible for what the call center promise as the vouchers are not within school holidays. I again when back to Anthony with no success and ended up escalating the matter to Mark Shackleford. After explaining that this all of this has been a complete ****, A BIG FAT LIE and WASTE of my time Mark requested me to provide him suitable date so that he could make the applicable arrangements. This was in July 2017. To date I have still not received any feedback from Mark even though I have received confirmation on mail that he has received my dates and is investigating this matter. Two weeks again I again got a call from LPA, and when I ask to speak to Mark I was told that they will get him to phone me back. TO DATE STILL HAVENT HEAR ANYTHING FROM HIM OR ANYONE OF LPA!!! REALLY GUYS!!!! IF THIS IS THE KIND OF SERVICE YOU GET THEN I AM WAY TO THANKFUL THAT I DIDN"T WASTE ANY OF MY MONEY ON YOU!!! I WILL ALSO MAKE SURE THAT THE HOLE WORLD KNOWS ABOUT THIS AND ENSURE THAT ALL MY FRIENDS AND FAMILY STAY AWAY FOR LPA!!!!