1 reviews | Active since Aug 2010
Very bad and unfair treatment
I wouldn't recommend this place, not even in the next million years after the way they treated me and my fiance. The Indian guy at the Brayston office in Hampton office park didn't even welcome us with hospitality, a mere hello first of all was not even uttered as he just stood there and continued playing on his phone. This I let go at first and thought to compose myself, however his conduct, attitude and the way he addressed me and my fiance was not acceptable and I quote " hey hey, you must fill in both pages". You don't address me by saying "hey" as if I'm some ****** and secondly you never make it as if I work for your company and expect me to know how things work without the decency of explaining it nicely to me. This guy didn't show any interest to our business as if according to him he was doing us a favor and we were just there for the holiday voucher which is not the case. He just saw another black couple who are merely here for a freebie. Hello, this is the same couple who own a time share with Sun Vacation Club, same couple who are members of the ATKV resort, the same couple who are members on RCI and the same who go on on a weekend away at least once a month. Not too sure if he is a skivvy or the master, some white guy then came out not wearing his mask thinking that he wants to calm the situation but instead shut me up all in the name of taking the Indian guy's side who he addressed as his employee, yet he was not even aware of how the altercation transpired. This again he did simply because he was addressing a black guy whom he expected to shut up and that is not how I roll. You treat me with respect and you will receive the same. I was tolerant enough to the Indian guy at first but lost it when I saw that his attitude was worsening. The white guy even had the nerve to address me in such a way that I must know I was invited there and if I don't want to be there I should leave, which obviously was the option I took seeing that I was not welcome. ALP, is this really the manner you treat your customers simply because you insinuate that we're just there for the voucher? We are not desperate enough for a handout, we pay for our services and you lost a potential client. I will never recommend this company to anybody until the day I get a formal apology for the way we were treated by your staff members. We are not your ordinary people and clearly not our parents who would have just let the situation be. You can't treat me like I'm a nobody and expect me not to retaliate. Also, if the Indian guy maintains his story that he just gave me a form and then I lost it, am I honestly that stupid such that I can be annoyed for no reason? Take my word and don't go to their presentations, more especially if you can afford your own holidays like I do and I mean you may go to any other Time Share Company for that matter.
