1 reviews | Active since Nov 2013
TIMESHARE ****!!!!! Misrepresentation and Bad Attitude
Its all a ****!! Dont get sucked in! I got a call from the call centre who LPA contracts to bring in potential clients, telling me I qualify for a free, no obligation holiday voucher. Right then I told the call centre agent that if this has anything to with timeshare, then Im not interested. The agent named Clivy, assured me that it wasnt, I dont need to take my wallet or any cards when I go to collect my voucher, all I have to do is listen to a 30-45min explanation on how to use the voucher at their various resorts. I got a call two days later confirming my attendance and again, I made it very clear that I wasnt interested in the voucher if it has anything to do with timeshare, this time Paul insisted it wasnt. My husband and I went to collect the voucher at The Views Office Park - 2nd floor, in Modderfontein on 5 September 2017 at 6pm. On arrival, we were told to fill out forms which required ID numbers, combined monthly income, addresses and signatures, which to me was strange as we just had to listen to explanantion on using the vouchers. When I told the receptionist there that I wasnt going to complete the entire form, she told me that I cant get the voucher then. I reluctantly filled out the form but refused to sign it. When the consultant named Sidwell came to fetch us, he asked how it was that we came to be there and I explained about the call centre and how I made it very clear that the whole scenario seemed like a timeshare selling event. He went on to apologise and said that the call centre should not have told me that it wasnt timeshare because it clearly was. He himself called it misrepresentation, he told us that its no point continuing the chat as was very clear from the start that we no interested in buying, he did say that he would still get us our voucher. When leaving, we asked for the form that we filled in so we could destroy it and they refused to give it to us. Another consultant then started saying to me that I didnt give Sidwell a chance to talk and explain what we were there for. When I told him that from the first call I received I said Im not interested in timeshare, he then went on to interrogate and condesend me on what do I think timeshare is and how could I ever leave the house without my wallet or cards, even to go to the shop. He was very rude and arrogant and he wasnt even our consultant and he was the one who said that we dont get the voucher as we didnt sit through our consultants talk. I called the next day to get the names of the consultants present but they are refusing to give me their names. Their attitude **********, they really just call you to **** you and guilt you into buying timeshare, they dont take no for an answer as they are always ready to workout a payment plan that you can afford, just as long as you sign with them. Just because I stood up for what I said, I got attacked from someone who had no business getting involved with me and the consultant assigned to me. We dont need their 'free' 5 day mid week (except public and school holidays) voucher but, they cant treat people they way they did me simply because I said - thanks but, no thanks.
Good day,
We confirm receipt of your complaint, the contents of which have been noted.
Please be advised that we are currently investigating your complaint and will revert back to you soonest.
Kind regards
The LPA team
Good day,
We confirm receipt of your complaint, the contents of which have been noted.
Please be advised that we are currently investigating your complaint and will revert back to you soonest.
Kind regards
The LPA team
