TAKING ADVANTAGE OF PENSIONERS

I am very disappointed in LPA.

My mother had a week at Ngwenya. Whilst on vacation at one of the resorts they were advised to changed the Ngwenya week to a week at Crystal Springs to save them on levies and portfolio fees, so she agreed, and it was changed. (Ngwenya levy: R466.23 per month, Crystal Springs levy: R689.23 per month ??? I assume the saving was on the portfolio fee, because from R466.23 to R689.23 is most definitely no saving)...

We used her banked week with Ngwenya and paid in an additional fee for a week at Carribean Estates. We were invited to the office for an explanation on how the structure works etc, and upon checking my mother's account, it was found that the week at Crystal Springs now became a weekend..... This was a total surprise to both me and my mother, as I receive all the mails relating to LPA on her behalf, and the mails referred to her "week" at Crystal Springs (oh and the levy was still the same).

My mother was so disappointed and furious, she decided to cancel her contract with LPA due to the lack of communication, the advantage they took of her and the deception. Visiting the LPA head office she was advised to pay a penalty of nearly R13,000.00 for early termination charges. This is so unfair to pensioners!! She maxed her credit card to settle the amount just to get rid of the lying, but upon enquiring a week after proof of payment was sent, her account still showed active. I called the call centre on her behalf (she doesn't speak English very well, and we all know you can't always be assisted in your 1st language) and was advised that the cancellation can take up to 20 days before reflecting. I wanted my complaint to be heard by someone that has authority, and was told "Alex" would contact me regarding our frustration. Up to date, I have not received any phone calls whatsoever, just invitations via e-mail to attend the LPA Benefits workshops and I am most definitely not interested!!!

Do you at LPA think it is fair at all to cheat old people out of their hard earned money....??

I am highly disgusted with LPA and will never advise anyone to join. I would also think that a good way to remedy your deception and lies is to at least refund my mother the early termination penalties she had to pay to get rid of ********* people....