KJvV
Karen Jansen van Vuuren

1 reviews | Active since Aug 2017

03 Aug 2017, 10:00

**** SERVICE FROM LEISURE PORTFOLIO ASSOCIATION MJC VAN VUUREN LPA1108

<p>We bought a 4 days holiday at Ngwenya Lodge with a river unit only to find that it was a small dam view not what was promised to us. After a 1 year fight with LPA one of their employees helped us and changed our contract to Crystal Springs. When LPA invite you to one of their presrntations they gave you a holiday voucher for free that they said you won. Just to find out that you can never used it because there is never at one of their resorts availability. They renewed our vouchers because of no availability when we want to book. Now after another year and a voucher that is going to expired on the 8 of August 2017 again when we want to book Crystal Springs 25 26 27 28 Aug 2017 according to LPA no availability. I phone Crystal Springs and they confirm a lot of units are available for that dates. On LPA website they claim that Crystal Springs is 1 of their resorts then seeing that we had to go through al the above why could they not assist? Please help because LPA DO NOT DELIVER WHAT THEY PROMISE!!!!!</p>

0
Replies (2)
Leisure Portfolio Association
Leisure Portfolio Association's reply03 Aug 2017, 10:16
Official

Good day,

We confirm receipt of your complaint, the contents of which have been noted.

Please be advised that we are currently investigating your complaint and will revert back to you soonest.

Kind Regards,
The LPA team

Leisure Portfolio Association
Leisure Portfolio Association's reply03 Aug 2017, 12:33
Official

Good day,

We confirm that a LPA consultant has been in contact with you and that your query has been successfully resolved.

Please feel free to close this query and rate the service you have received today.

Kind regards
The LPA team