1 reviews | Active since Feb 2013
Problem not resolved
last year in November we went to Ngwenya lodge and Winchester Maketing called us. not interested into buying as the deal didnt suit us. D Erasmus told us and convinced us that we were doing the right thing. we are with QVC and they are ******* according to him. Jose who is 70 years old was convinced by him to buy. D Erasmus would let us leave until we bought. he and his manager told us that we would be better off buying a week at Ngwenya lodge. We were told that we would be paying LPA only and until now we are also paying QVC. LPA according to them is cheaper. Why are we paying 2 entities? sent a letter twice to LPA, they dont bother to reply. spoke to Barend from LPA who told me that we signed a document, therefore they are not in the wrong because we signed a document. LPA does not have to sort out anything even though we arent happy. they behave like a bunch of ******, to us they are ******. nothing has been sorted out. we want out of this deal, but the document is signed. its all legal according to them. this is mental ****, we are unhappy and they just continue charging us and not dealing with the matter. their system spits out a ref number for what? disgusting how people just are so *******!!! now weeks later they publish that the problem has been resolved!
Good day Mrs Mendes,
Thank you for your enquiry, the contents of which have been noted.
Our records show the necessary forms to resolve your query was sent to you on 12/02/2018. A follow up call was made by the consultant on 13/02/2018 to confirm whether the forms were received or not. We received confirmation that is was. Another call was made today in connection to the forms we require you to complete an your husband requested that we try contact you after 09:00. Our consultant will try get in touch with you shortly, but note that we do require the form sent through to you on 12/02/2018 to resolve the matter.
Kind regards
LPA team
Good day Mrs Mendes,
Thank you for your enquiry, the contents of which have been noted.
Our records show the necessary forms to resolve your query was sent to you on 12/02/2018. A follow up call was made by the consultant on 13/02/2018 to confirm whether the forms were received or not. We received confirmation that is was. Another call was made today in connection to the forms we require you to complete an your husband requested that we try contact you after 09:00. Our consultant will try get in touch with you shortly, but note that we do require the form sent through to you on 12/02/2018 to resolve the matter.
Kind regards
LPA team