poor management and customer skills

This company has a very poor customer service policy To cut story short a request to cancel was submitted few months ago and was told July will receive new points to book again. Before July we had a fight which lead me to lay a complain mind u that complain was never sorted and they didn't even bother to call me regarding that complain not even an apology. I ended up paying those extra chargers to get them off my back. Come July the lady who works there call me just days before month end and get me excited about them booking for me just after month end after they receive their premium they call me to tell me how booking got cancelled because of system problems but she will make a plan, I ended up calling them again asking about booking WOW to my surprise she drop a BOOM and says my manager says if we going to book for you again you need to remove previous complain.

I ask so u guys refused me to cancel, than promised me another trip now you want to to lie to the public and say you guys have wonderful customers service and that you guys resolve my previous meanwhile I never even got a simple apology from you guys?

THEY ARE ****ERS, AND ******

they lie to customers just to get a premium

So please cancel my contract as indicated early this year, don't call me, don't sms me and STOP THREATENING ME

You have poor management skills and can't keep your clients happy hence I wanted to cancel before but you keept me with false lies and promises. I don't want to do business with you anymore

AND I WILL NOT LIE AND SAY PREVIOUS COMPLAIN WAS RESOLVED AS I NEVER SPOKE TO YOU GUYS ABOUT IT NOT EVEN AN APOLOGY.