No communication

Called LLPA on the 25 March to Cancel my time share .Spoke to Megan . She said I could convert my time share into points then I can go on holiday when I want to . She would send me and email and there is a fee to convert it . I said it was fine. After a week I had no email . I called and either Megan was not in or on the phone . She did not return my calls as well. I asked to speak to a manger and then came through to Sonia . She then said that I could not covert my time share to points and I should send them an e-mail . I send them an e-mail and nothing was done about it . I called again and I was told that they are looking at my e-mail. A manager called and said that she would send me an email and no email was send . I send another email telling them that I was going to stop all debit orders as I am not receiving any communication from them . I stopped the debit orders and now they have handed me over.