1 reviews | Active since Aug 2016
No assistance to cancel agreement
After 2 years of applying for my contract to be terminated due to financial challenges, I was notified in November 2017 that my application had been approved however I'd have to pay a cancellation fee. Since then I've been requesting further information to finalize cancellation and arrange payment of the cancellation fee but I'm not receiving any assistance. My emails are not being rep**** to nor the queries logged on the LPA website yet LPA continues debiting my account. Can someone please assist me. I just want to cancel the agreement, put this behind me and move on with my life.
Good day Mr Dau,
We confirm receipt of your complaint, the contents of which have been noted.
Please be advised that we are currently investigating your complaint and will revert back to you soonest.
Kind Regards,
The LPA team
Good day Mr Dau,
We confirm receipt of your complaint, the contents of which have been noted.
Please be advised that we are currently investigating your complaint and will revert back to you soonest.
Kind Regards,
The LPA team
Good day Mr Dau,
Someone from our review department will be in touch with you shortly.
You can expect a phone call from them today.
Kind regards
LPA team
Good day Mr Dau,
Someone from our review department will be in touch with you shortly.
You can expect a phone call from them today.
Kind regards
LPA team
Good day Mr Dau,
We confirm that a consultant has been in contact with you and that your query has been successfully resolved. To use the remaining points on file, please do so online by logging into your LPA portfolio, alternatively contact our LPA experts on ***. One of our experts tried calling today to assist with availability but unfortunately could not reach you. A voice mail was left.
Please feel free to close this query and rate the service you have received today.
Kind regards
The LPA team
Good day Mr Dau,
We confirm that a consultant has been in contact with you and that your query has been successfully resolved. To use the remaining points on file, please do so online by logging into your LPA portfolio, alternatively contact our LPA experts on ***. One of our experts tried calling today to assist with availability but unfortunately could not reach you. A voice mail was left.
Please feel free to close this query and rate the service you have received today.
Kind regards
The LPA team