1 reviews | Active since Sept 2014
MISREPRESENTATION. REFUND!!!
I requested a refund from KOBUS ESTERHUIZEN, your Sudwala Resort Agent on Monday 2017.12.3. He decided to turn a blind eye and ignore me. I forwarded the same to your offices on several occasions since Tues 12th. I had a call from Barend this morning, confirming that the cancellation fee of R30,090.34 (payable once-off or over 12 months) is NOT applicable because the portfolio has never been activated.
I will not be forced (under DURESS) to accept an offer that doesn’t collate with the quote we received on 2017.11.10. MISREPRESENTATION. The CPA refers and applies.
The wilted carrot he waved in front of us didn’t meet our expectations. Shame on him for telling ******** people that they can get out of one lame contract by offering a quote but sending an offer that doesn’t add up. A control freak is what he called me and yes, control freaks keep all notes and quotes for safekeeping. Just in case.
He got that email, with the necessary banking details 11 days ago. He failed to respond to any of my emails since I advised him that we are not interested in proceeding with this 15 year contract. I also sent a whatsapp to Ronel, his colleague/assistant at 11.30 this morning. I sent the same to him via text message. We also called Ronel to request the REFUND FORM, as he was apparently busy with a new client. Yes, I kept her number after she came to us at the resort, to find out if we were ‘enjoying our stay’ when she said that there are ‘changes’ in the portfolio and that we need to go speak to Kobus.
The LPA office is closing tomorrow 15th and only reopen Jan 3rd :
[Please note that our VRS Head Office will be closed from the 18th of December 2017 to the 2nd of January 2018. We will return for business as usual on Wednesday, the 3rd of January 2018. From the 18th to the 20th of December 2017, there will be a skeleton staff available to deal with urgent enquiries; however we do expect high call volumes and ask that you please contact us before then for general enquiries].
I don’t see why I need to complete any forms just to get OUR MONEY REFUNDED in the 1st place! LPA has had that money for the past 34 days since we paid it via our credit card. We paid the Foundation Fee of 4896 (FOUR THOUSAND EIGHT HUNDRED AND NINETY SIX) on 2017.11.10. Sort this out.
I am posting this review because I am FED UP waiting!! I want that money refunded to our bank account immediately. I have no access to a printer and I don't have transport. If I need to complete a REFUND FORM, please ensure that it gets delivered to me by hand, today, so that it can be returned to your REFUNDS DEPARTMENT. TODAY.
Good day,
We confirm receipt of your complaint, the contents of which have been noted.
Please be advised that we are currently investigating your complaint and will revert back to you soonest.
Kind Regards,
The LPA team
Good day,
We confirm receipt of your complaint, the contents of which have been noted.
Please be advised that we are currently investigating your complaint and will revert back to you soonest.
Kind Regards,
The LPA team
Good day,
Our records show the refund form has been sent today as you were only able to return it next week. Once signed and returned it will be processed and you can expect feedback early January.
Apologies for any inconvenience experienced. We confirm that a LPA consultant has however been in contact with you and that your query has successfully been resolved.
Please feel free to close this query.
Kind regards
The LPA team
Good day,
Our records show the refund form has been sent today as you were only able to return it next week. Once signed and returned it will be processed and you can expect feedback early January.
Apologies for any inconvenience experienced. We confirm that a LPA consultant has however been in contact with you and that your query has successfully been resolved.
Please feel free to close this query.
Kind regards
The LPA team