MISLEADING

I converted my QVC points to LPA in July 2015. The sales person Suzette sold me a week at Ngwenya Lodge commencing 4th March 2016. When I called in to find out how I go about securing my booking I was informed that I only bought a \weekend\". I was shocked because I would never have sold my week at QVC and bought a weekend with LPA. I went through my contract and throughout my contract it stipulates I am linked to a RED SEASON WEEK NO. Z9 at Ngwenya Lodge which sleeps a total of 6. When I disputed this fact, I was told that I can change this to a week but I would have to pay in more money!. The consultant Nicholas from the call centre, then said that he will contact Suzette and get her to contact me. He phoned me back and said that she will phone me and admitted that she said she \"does not sell weekends, there must be a mistake\". Days went by and I called Nicholas back to say that Suzette had not contacted me only to hear that she does not work for LPA any longer. LPA are still persistent that I must pay in more money if I want a week but the fact of the matter is that I bought a week and my contract states exactly that !!! Very misleading !"