KR
Katina R

1 reviews | Active since Feb 2011

10 Aug 2015, 19:17

Mislead just to sign up

I wish to cancel my contract due to the fact that I have been overcharged on the monthly fee which I did not agree upon.<br> <br> The first most the debit order went through, I was charged for administration fees of which I was not aware. I reversed the debit order just because I wanted some contact from LPA to explain why the amount was such. The second month the debit order went through again charging me for this administration fee and I reversed both debit orders again. <br> <br> I have been contact by Georginah and she explained to me that the administration fee was stated in the contract and I did not read the contract. When I signed up with the age t that assisted me, I specifically asked what the monthly charges and the first months payment would be. He had the perfect opportunity to explain to me about this so called administration fee but he didn't and I think this was done intentionally.<br> <br> I feel that I have been mislead and misinformed intentionally for the purpose of just to sign the contract. I do not wish to participate in such a scheme.

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Replies (1)
Leisure Portfolio Association
Leisure Portfolio Association's reply11 Aug 2015, 10:37
Official
Hello Katya9369,

We confirm receipt of your complaint, the contents of which has been noted.

Please be advised that we are currently investigating your complaint and will revert back to you.

Kind regards
The LPA Team