LPA knows about error, but do nothing to correct it!!!!!

<p>We have the same problem as ms Pace. We also paid our 2016 association fee end September 2015 in full and on 14 October 2015 the 2017 fees was also added on our LPA account.</p> <p>Since November 2015 we contacted LPA regularly about the error, but without any success. Every month we just receive a sms when the LPA instalment is deducted from our bank account.</p> <p>I have the following issues:</p> <p>When we call LPA we are not allowed to talk to the accounts section or a senior manager. The person who answers the phone makes empty promises only.</p> <p>We pay the 2016 association fee in full end September 2015. The LPA contract states: “annual association fee is payable in advance at least 3 months prior to occupation”. Currently LPA is giving us a hard time to pay the 2017 fee – this means LPA is breaching their own contract?</p> <p>On our monthly account the 2017 fee is indicated as more than 120 days outstanding. Although we inform LPA since November 2015 about the error they continue with unacceptable actions – in June 2016 debt collectors were on our case about our account in arrears with LPA and in July 2017 LPA added interest on out account (which they cancelled before I could phone LPA).</p> <p>A debit order was in place to pay the capital amount of the unit we bought. We did not give any approval that it could be used to collect association fees.</p> <p>What is going to happen in September 2016 – is LPA going to add the 2018 association fee and act as if it is the 2017 fee?</p> <p>If the issue with the 2017 fee is not sorted soon or if the 2018 fee is added in September 2016 then I’ll have to take further action, but this cannot continue.</p> <p> </p>