1 reviews | Active since Apr 2019
LPA cancellation & holiday booking DISASTER!!
DO NOT SIGN UP with LPA!!!! THE AFTER SALE SERVICE IS APPALLING!!
We have been trying to cancel our holiday club with this association for a while now, NO ONE gets back to you, EVER! After numerous attempts of phoning, emailing and trying to book holiday space, but to NO AVAIL! We have never had such bad service! If you come across a guys by the name of ********** based at Carribean Estates in KZN calling you to sign up LPA... The answer is NO!!! Put the phone down, don't waste your precious time, this will cost you more money and less satisfaction for your holiday experience. We ALSO have to received our FREE holiday that they have promised for signing up!
Don't do it! LPA is not worth it. Book through Air B & B! You will save money and you will have a better holiday!
Thank you for your correspondence.
We very much doubt the correct number is being used to contact our head office. One of our senior agents will get in touch with you tomorrow morning for assistance.
The only correspondence on record linked to your LPA portfolio dates back to February and March 2018 where one of our experts assisted you by providing you with a copy of your monthly statement and assisting you with banking your week to RCI as per your request. If RCI does not have the availability you require, LPA can unfortunately not be held responsible for this or your decision to bank your week with them..
We have recently launched a new pool with an abundance of holiday stock. Our agent will discuss this with you in the morning. Perhaps your availability problem is resolved should you wish to bank your week to this pool.
When our agent calls we'd like to know who you have been dealing with so we can determine who's providing you with this bad service, because as mentioned above, there is no record after your week was banked in March 2018 that you requested further assistance from the correspondence team or call centre.
If you aren't happy with the week you have purchased user rights to, we'll be happy to look at an upgrade, downgrade or swap to alternative resort if this suits you. Feel free to leave your request with the agent that calls you.
Apologies for any inconvenience you feel you may have experienced. We hope to resolve you availability and service needs.
Kind regards
LPA team
Thank you for your correspondence.
We very much doubt the correct number is being used to contact our head office. One of our senior agents will get in touch with you tomorrow morning for assistance.
The only correspondence on record linked to your LPA portfolio dates back to February and March 2018 where one of our experts assisted you by providing you with a copy of your monthly statement and assisting you with banking your week to RCI as per your request. If RCI does not have the availability you require, LPA can unfortunately not be held responsible for this or your decision to bank your week with them..
We have recently launched a new pool with an abundance of holiday stock. Our agent will discuss this with you in the morning. Perhaps your availability problem is resolved should you wish to bank your week to this pool.
When our agent calls we'd like to know who you have been dealing with so we can determine who's providing you with this bad service, because as mentioned above, there is no record after your week was banked in March 2018 that you requested further assistance from the correspondence team or call centre.
If you aren't happy with the week you have purchased user rights to, we'll be happy to look at an upgrade, downgrade or swap to alternative resort if this suits you. Feel free to leave your request with the agent that calls you.
Apologies for any inconvenience you feel you may have experienced. We hope to resolve you availability and service needs.
Kind regards
LPA team