Leisure Portfolio ********* behaviour

<p>I was contacted on Monday 29 May by LP stating that I qualified for a midweek/weekend holiday voucher and all we had to do was to attend a timeshare presentation at their offices in Bryanston. After we attended the presentation on Wednesday 31 May, we were asked which holiday option we would prefer and we opted for the midweek option. The consultant then left and on returning informed us that we did not qualify for a voucher this year (according to their system) as we had already had a midweek holiday this year. <br />I then informed him that I had received that voucher in 2016 and only booked it for 2017. However, he was adamant that we did not qualify and refused to give us a voucher. And that after he stated the voucher was valid for 2 years. Also after we informed the consultant that we would not be able to purchase any timeshare now his behaviour changed from being over-friendly to being abrupt with us.<br />Thus my questions are where does ethical behaviour and proper company practices come into play with this sort of behaviour? If they had all this information on their system they would know that we had received the previous voucher in 2016 and not in 2017. Why then invite us to a presentation if they knew that they were not going to give us a voucher using lame excuses.<br />Let this be a warning to everyone else of how this company operates and lure people to a presentation with the promise of a holiday voucher and then using lame excuses for not giving it to you.</p>