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lsmartin L

1 reviews | Active since Sept 2016

24 Jul 2019, 08:07

Leisure Portfolio *****s

I have the following debits running on my account. Account Detail - I LLPA***29 & NOX***5927 & LPA***77. I have been with LPA for more than 15 years. One of your consultants *****ently sold me a holiday on the South Coast that I have never been on. They misrepresented this holiday where I must go in the winter to a holiday place so far from Gauteng. I am 70 years old and want to sell this holiday off. I am going to take this matter further to the Ombudsman with regards to LPA **********ly selling me a holiday so far off and that I have to continously pay for a holiday that I have not enjoyed. Contact me immediately with regards to finding a solution or I will take this matter further. I cannot keep on paying for something which I have not enjoyed. I will take this matter further

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Replies (2)
Leisure Portfolio Association
Leisure Portfolio Association's reply24 Jul 2019, 09:24
Official
Good day,

Please contact us on ***. We will happily assist you with an alternative holiday closer to home. We'd also like into your allegations of a "********** sale" as we take these allegations very seriously. We'd like to find an amicable solution for both parties involved. 

Regards
LPA
Leisure Portfolio Association
Leisure Portfolio Association's reply24 Jul 2019, 09:46
Official
Good day,

Our records show one of our experts have been in touch with the main member of the file. The contract term is expiring next year and the week will be banked for exchange. 

All seems to be in order. Thank you.

Kind regards
LPA team