Leisure Portfolio Association

I don't know whether I should laugh, scream or cry. I first started this nightmare with Multi Destination Club and then moved over to Leisure Portfolio Association. I have always had a battle to get the accommodation that I was looking for and have had to opt for something else. But what freaks me out the most is getting totally different stories from the consultants. Last year September, I called to make a booking for Ngwenya lodge and hoping for a 2 week confirmation (covid cancelled the last 2 week booking for us). The reservation guy I spoke to said I needed to pay to reinstate the previous years points (I was told it would automatically be banked by the person you convinced me to change over, only to find out I have to phone every year). So I paid this amount and continued to communicate with this person. I was then told that if I pay R3299 (bonus week) I could get 2 weeks. I paid this too, only to receive a 1 week confirmation email. The reservation guy vanished, he was never at work and never responded to my emails. It was refunded though.

I called LPA again on the 12th Jan 2023 to check if something had changed and maybe I could get that 2nd week.....Madam there are units but you don't have enough points but if you pay R7256, just need to speak to the manager. Yes madam I understand your frustration , I will get back to you today. She also vanished. Today I call again to follow up and I receive yet another sympathetic consultant, yes yes I will sort it out only to want to charge me R14K if I want to book another week cos.....another story of how things work.

Please explain where the logic is in all of this, how does the same request to book double every time I call to make the same reservation. Hey it takes a lot for me to get heated but this has totally infuriated me. This was also not my first irritating experience with them either.....