Leisure Portfolio Association

I booked a week away, paid the exchange fee, and assumed my week was booked. I checked a few days later to find that LPA did not bank my fee, so I lost the week. Queried this, and was told it was my bank's fault. Nonsense. I tried to book again, but my points were not released from the previous booking. (which I did not have) All available accommodation was quickly taken up, while LPA dragged their heels refunding my points. The net result is that due to incompetence at LPA I don't have a holiday this year, as there is no longer availability. The ultimate cheek, however, is when Tahlita (spelling) told me I am fortunate to get my exchange fee refunded, as this is not normal practice! So, they ****ed up my booking, dragged their heels in checking what went wrong, cost me a holiday, and I'm fortunate to get a refund!! I don't expect a response from anyone with decision making powers to respond, as they hide behind their "experts" who didn't even apologize for their incompetence. There were a few other discussions that took place during this period, all proving gross negligence/ incompetence, and will discuss if called upon to do so.