Illtreated and unruly behaviour

To whom it may concern

My name is Jethro Mongoma, membership no. LPA15696. I am an unhappy client where I feel that I am being treated like trash. When I joined last year in March I have been promised that I will on vacation on a Christmas week by Mlungisi which is a sales consultant. Well I guess he just wanted a sale because I just learned that my holiday is actually from the 07/12/2020 to 11/12/2020. I received a call from call center from the lady by the name of Charlotte who told me that she wants to send me the confirmation letter for the booking. That's when I realised that I've been sold lies. I've asked her to send me the copy of the contract, which she did and asked her to find out for me on who they confirmed the current dates with. To this date, I haven't heard from her and I've tried to contact her and spoke to the lady by the name of Megan and told me she'll leave her a message to contact me, still today I haven't heard from her. I then called Mlungisi who he told me that they have changed the dates and ask him how can they change the date without my consent. We even fought with words because he was sounding like he is doing me a favour and also told me that he is busy and he will call me some other time. I had to drive to LPA offices because I felt that I was taken for granted and not being treated with respect. Upon my arrival at the office he told me that I don't have an appointment. He referred me to Protas Sithole, the senior consultant, who claimed to be his supervisor. Protas tried to help by making some calls and trying to give us options by banking our holiday. I then refused to bank the holiday as it requires extra R1500. I then asked to be excused for some few minutes because my wife and I wanted to discuss something regarding this options. We then reverted to him and told him that we would be going on holiday on the stipulated dates that are given to us, which it was on the 19/11/2020. Surprisingly today the 26/12/2020, when I call for the confirmation letter for the holiday, I spoke to the lady by the name of Linda who told me that my holiday has been banked. I then called Protas to ask him how did this happen because we ended up saying that we will take the allocated dates. He has tried to tell me that initially I was dealing with Mlungisi not him. Imagine the self proclaimed supervisor wants to shift the blame. He also spoke to me as if he is doing me favour and that is why I've told him that I am a customer and he must treat me with respect and also told him that I will use other avenues to report this issue and told me that I can go ahead as those avenues won't help me with anything. This people are so pompous and don't respect their job and people who make them take care of themselves and their families. I am not happy and want to cancel my membership and back all my money from the day I've joint LPA.