1 reviews | Active since Jan 2017
Free Voucher ****! Zero Service and Rude consultant!
<p>I went to LPA with my wife and 2 babies for a presentation last year end of April. The consultant named Sicelo gave me 2 free vouchers and said they valid for 12 months. Tried using the vouchers to book a holiday away now, both vouchers show invalid.</p> <p> </p> <p>The consultant rudely says I cannot help you on weekend and I don't consult on weekends., however when I signed and joined LPA, it was over the weekend, even the presentation we attended was over the weekend. Now where's the problem then. </p> <p> </p> <p>I also experienced an issue with the portfolio fee. </p> <p>On my contract it clearly states June 2017 as the initial portfolio fee, as I explained to Sicelo that I will only start utilizing there services after June, </p> <p>However I agreed to pay there monthly payments from April 2016 and have been paying ever since. Now I'm handed over to collections as they wrongly tried debiting me on June 2016 of which was not on agreement. </p> <p> </p> <p>Please don't promise things you cannot keep. </p> <p>IE; free vouchers which clearly don't exist. </p> <p>And lastly STICK TO THE CONTRACT! </p> <p> </p>
Dear Mr Cassim,
We confirm receipt of your complaint, the contents of which have been noted.
Please be advised that we are currently investigating your complaint and will revert back to you soonest.
Kind regards
LPA team
Dear Mr Cassim,
We confirm receipt of your complaint, the contents of which have been noted.
Please be advised that we are currently investigating your complaint and will revert back to you soonest.
Kind regards
LPA team
Had a phone call from Megan from LPA this morning, they activated one of my two vouchers of which I'm told the second has an issue, which not to my surprise I cannot use at all. Tried looking for any accommodation on the activated voucher from now until May and not a single place available. I was promised they would get me something but I'm still waiting for the return phone call. Very disappointing LPA and One year gift.
Had a phone call from Megan from LPA this morning, they activated one of my two vouchers of which I'm told the second has an issue, which not to my surprise I cannot use at all. Tried looking for any accommodation on the activated voucher from now until May and not a single place available. I was promised they would get me something but I'm still waiting for the return phone call. Very disappointing LPA and One year gift.
Thanks to Meghann wood for resolving my problem of the vouchers. Also to Alex from LPA for restoring my payment portfolio issue and reversing the incorrect charges.
I wish I had dealt with these two consultants from day one, perhaps my experience would have been of a better nature.
Thanks to Meghann wood for resolving my problem of the vouchers. Also to Alex from LPA for restoring my payment portfolio issue and reversing the incorrect charges.
I wish I had dealt with these two consultants from day one, perhaps my experience would have been of a better nature.
Dear Mr Cassim,
We confirm that a LPA consultant has been in contact with you and that your query has successfully been resolved.
Please feel free to close this query and thank you for rating the service you received today. The message will be passed on to Meghann and Alex.
Kind regards
LPA team
Dear Mr Cassim,
We confirm that a LPA consultant has been in contact with you and that your query has successfully been resolved.
Please feel free to close this query and thank you for rating the service you received today. The message will be passed on to Meghann and Alex.
Kind regards
LPA team