1 reviews | Active since May 2017
FREE stay at home HOLIDAY
After struggling for 6months to register a FREE ONE YEAR GIFT, only to find out that there are NO AVAILABILITY for accommodation for this year and that next year's availability is not out yet, I can honestly say that this is one of the worst experiences I have had.
I have send numerous emails - AGAIN - to get answers on when the dates for next year will be available and also as to why there are NO AVAILABILITY for the rest of this year.
This is FALSE ADVERTISING at its best. Empty promises to a free holiday if you attend a short - two hours - introduction. And when trying to redeem this holiday it is riddled with problems and poor customer service.
Angelique was helpfull with regards to sorting out and receiving a new voucher code, but when it came to wanting to book a holiday (which she promised she will help with and let me know when the waiting period of another ten working days has past) there are again problems with feedback.
The normal standard response from LPA are to contact them directly. Well, I have done that a dozen times and it seems to me they just do not want New clients.
Dear Mrs Vorster,
Please take note, LPA and OYG are two completely seperate entities. If you have an agreement with LPA and have an active LPA portfolio, please feel free to contact our head office so we can resolve any LPA related query you have.
Regarding your OYG voucher, we'd recommend you continue searching for availability. Please take not of the Terms and Conditions on the vouchers referring to which resorts are available to book and points referring to availability. Should you contact them again, we are sure they will try their best to assist you in searching for an available booking. Alternatively, please keep searching using the online platform to avoid having to contact their call centre.
Kind regards
LPA team
Dear Mrs Vorster,
Please take note, LPA and OYG are two completely seperate entities. If you have an agreement with LPA and have an active LPA portfolio, please feel free to contact our head office so we can resolve any LPA related query you have.
Regarding your OYG voucher, we'd recommend you continue searching for availability. Please take not of the Terms and Conditions on the vouchers referring to which resorts are available to book and points referring to availability. Should you contact them again, we are sure they will try their best to assist you in searching for an available booking. Alternatively, please keep searching using the online platform to avoid having to contact their call centre.
Kind regards
LPA team