Extremly bad service

I have never had such bad service in my life. On the 14 May 2022 myself and my husband went to LPA Bryanston office were a consultant by the name of Vic help us, He sold us all sort of lovely holidays just to find out everything was false info that he sold to us. We paid a deposit immediately. When cancelled the contact immediately when we got home. The admin dept send us a cancellation form to complete wish we did. I called a week later to find out as to when exactly will we receive our refund a lady by the name of Monica told me that they cannot refund back into a credit card i must give a debit card details which i immediately done. After waiting for another week i called again spoke to Meagan who said that they did not receive my email. I resend the mail and called back the next day spoke to Ricardo who told me the email was blank it had noting attached. i resend it again told Ricardo that im not dropping the phone until he tells me he received my email with attachments which he did. On 13 June i called again wanting to know when will we received our refund spoke to Monica again she said will have to find out from the accounts dept she will call me back which she never done. I called on the 14 June spoke to Megan again said she will find out from the accounts dept what is happening she will call me back which she also never done. Called on the 15th June spoke to Nicolas who told me that the refund was only authorised on 14th June and it will take up to 30 working days for them to refund the money. I find that really unacceptable that LPA insist that money be paid immediately and when they need to refund you must beg them and then it takes up to 3 months before you can receive your money.