SF
Sharleen F

1 reviews | Active since Apr 2017

20 Apr 2017, 11:39

DO NOT SIGN UP WITH LPA ... THE BIGGEST MISTAKE YOU WOULD EVER MAKE

<p>These are the most *********** people I have ever dealt with.</p> <p> </p> <p>I have power of attorney to deal with my parents portfolio who are both pensioners. I have been calling and emailing LPA for the last month to query a monthly fee been deducted from their bank account and each and every time I call or email them I have to ****** repeat myself.</p> <p> </p> <p>My parents signed up in 2014 and paid the R2000 deposit for the contract commencing 1 October 2014. Annual instalment of R2049 due 1 October (for 2015) which they paid on 30 Sept 2014.</p> <p>2016 association fee deducted via debit order in Oct 2015</p> <p>2017 association fee deducted via debit order in Nov 2016</p> <p>Then Dec 2016, the 2018 association was debited to their account and the monthly debit order of R224.40 was deducted as of Jan 2017 cause they had clearly not paid it. Why on earth should they pay fees 2 years in advance.</p> <p> </p> <p>Firstly, how on earth do you start deducting 2018 fees a month after they had just deducted the 2017 association fee .... REALLY, WHO DOES THAT. SHARKS if you ask me.</p> <p> </p> <p>Secondly, the above is in clear contravention of the signed contract stating that my parents would pay in a single annual instalment for the year (monthly fee not applicable).</p> <p> </p> <p>I am yet to receive a response to answer any of my questions put to them</p>

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Replies (2)
Leisure Portfolio Association
Leisure Portfolio Association's reply20 Apr 2017, 12:01
Official

Good day,

We confirm receipt of your complaint, the contents of which have been noted.

Please be advised that we are currently investigating your complaint and will revert back to you soonest.

Kind regards
The LPA team

Leisure Portfolio Association
Leisure Portfolio Association's reply17 May 2017, 13:01
Official

Good day,

We confirm that a LPA consultant has been in contact with you and that your query has been successfully resolved.

Please feel free to close this query and rate the service you have received today.

Kind regards
The LPA team