Consumers need to be warned before they do business with Leisure Portfolio Association

I belong to the Leisure Portfolio Association for many years. They promise you the world is your oyster and everything is possible and you can go and have holiday at such a variety of places as they affiliated with RCI which is giving you so much more choices. However when you are looking for accommodation you can never find something for the weekend that is close to you to still enjoy some of the weekend by not spending hours on the road but alas never any accommodation available. You bank your week you have with them and they assist you then they bank it on RCI where you lose your points if not used in a specific time period. Since we moved from one province to another I thought okay we will have better luck and was asking for a weekend somewhere on the garden route. Was informed no weekends available for the next 6 months. By that time our points again will expire and we will yet again lose all that money that we meticulously paid every month with the empty promises. Since 26 Jan I have been begging them for a copy of my contract with Xenesia I alledgedly signed for a longer period as to me this contract was done and dusted but they extend it if you don't give them final written notice, but to no avail nothing received. This apparently also in the fine print of their terms and conditions AND NEVER GET DISCUSSED DURING THEIR SMOOTH TALK IN PRESENTATIONS SO CONSUMERS BEWARE OF WHAT YOU ARE PROMISED. Asked to be placed on a waiting list, and you don't hear anything. Then a Megan phoned me on 3 February 2021 after many emails to them begging for available times and she asked me why I was unhappy. I told her and she could relate with my frustration and promised to outline our discussion in an email and send to me with possible available times and confirmation that we will be on the waiting list and yet again nothing received. A Nicholas came back to me with two weekends I confirmed some and never heard another word after that. When we wanted to go into the portal to go and look for any available weekends to use our 3600 point we again will lose AS THEY CANNOT EXTEND ANY TIME IRRESPECTIVE OF COVID AND LOCK DOWN WHERE ALL OTHER HOLIDAY ACCOMMODATION PEOPLE WERE VERY SYMPATHETIC AND ALLOWED YOU TO MOVE YOUR BOOKING TO LATER WITH NO EXTRA COST, they blocked us and we are unable to go in to check for available accommodation. Is it LEGAL for them to not allow us in because due to the frustration I asked them to stop taking monthly contributions, but my question is how are we supposed to use our points that will expire if they don't have the decency to get back to us, and we are not allowed to go and look where there is available spots and therefor I feel CONSUMERS OUT THERE NEED TO BE MADE AWARE NOT TO JOIN THEM as it is a BAD EXPERIENCE AND LIES and EMPTY PROMISES they take your money AND NO SERVICE AT ALL. READ THE FINE PRINT BEFORE YOU SIGN ANYTHING. TO ME IT WILL BE BETTER IF YOU PUT YOUR HARD EARNED MONEY IN A SAVINGS ACCOUNT AND USE IT WHEN AND WHERE YOU WANT TO MAKE A BOOKING AS AND IN ADDITION TO YOUR MONTHLY DEDUCTION THERE IS AN ADMIN FEE AS WELL WITH EVERY BOOKING THAT IS A FEW HUNDRED BUGS.