Biggest ************ yet !!!!

Biggest bunch of ************!! The call canter agents a trained with one liners, they are disrespectful and unprofessional. We joined LPA in May 2019, since Sep 2019 we have been experiencing endless issues with LPA. We had an issue with the debit order that kept returning for some reason. A agent than advised that we check with the bank why the monies kept returning, before we did my husband would do an EFT to assure that they received their money monthly. Jan 2020 we visited the bank and fixed the debit order to go off as per normal. on the 1 Jan 2020 LPA decided to take the portfolio fee that was only due on 1 Feb 2020 (as per contract) This put my husbands account into a minus. When inquired it was confirmed that a mistake was made on their side and would be rectified. So the monthly fee went off 1 Jan 2020 and the portfolio did not. I called in and asked why and guess what i was told, check with the bank. How is it possible that the monthly went off but the portfolio not? So i decided to make an EFT and requested for them to please forward my Holiday confirmation letter once it cleared into their account. This morning i received a email stating that the confirmation letter cannot be sent as i am in arrears. HAHAHA due to making a late payment on the portfolio. How is this my problem? So they trying to suck out some extra money because they don't have their house in order. Well i refuse to fall victim to it. Maybe they need the extra cash to send their people for training as they are so clueless. They interrupt you while you speak, they are arrogant, ****y, disrespectful and so unprofessional. The managers stay in meetings all day long. LPA you are worst than a morning ****. All i expected when i took out this contract was to received good service and go on my Holiday in peace yearly, not even that you can give me. I would not even refer my worst enemy to you for a free Holiday. Now reply to this message by saying that you will investigate and that a agent will soon be in contact. Oh and than tell me that my issue has been resolved when it isn't so. Bunch of clowns!!