MM
Manuela M

1 reviews | Active since Feb 2013

08 Feb 2018, 09:18

Been *****ed into buying

last year in November we went to Ngwenya lodge and Winchester Maketing called us. not interested into buying as the deal didnt suit us. D Erasmus told us and convinced us that we were doing the right thing. we are with QVC and they are ******* according to him. Jose who is 70 years old was convinced by him to buy. D Erasmus would let us leave until we bought. he and his manager told us that we would be better off buying a week at Ngwenya lodge. We were told that we would be paying LPA only and until now we are also paying QVC. LPA according to them is cheaper. Why are we paying 2 entities? sent a letter twice to LPA, they dont bother to reply. spoke to Barend from LPA who told me that we signed a document, therefore they are not in the wrong because we signed a document. LPA does not have to sort out anything even though we arent happy. they behave like a bunch of ******, to us they are ******. nothing has been sorted out. we want out of this deal, but the document is signed. its all legal according to them. this is mental ****, we are unhappy and they just continue charging us and not dealing with the matter. their system spits out a ref number for what? disgusting how people just are so *******!!!

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Replies (3)
Leisure Portfolio Association
Leisure Portfolio Association's reply08 Feb 2018, 11:09
Official

Good day,

We confirm receipt of your complaint, the contents of which have been noted.

Please be advised that we are currently investigating your complaint and will revert back to you soonest.

Kind Regards,
The LPA team

Leisure Portfolio Association
Leisure Portfolio Association's reply16 Feb 2018, 15:21
Official

Good day,

We confirm that a LPA consultant has been in contact with you and that your query has been successfully resolved.

Please feel free to close this query and rate the service you have received today.

Kind regards
The LPA team

Leisure Portfolio Association
Leisure Portfolio Association's reply16 Feb 2018, 15:21
Official

Good day,

We confirm that a LPA consultant has been in contact with you and that your query has been successfully resolved.

Please feel free to close this query and rate the service you have received today.

Kind regards
The LPA team