Bad Service and ******

I was invited by LPA or QVC saying I have a free holiday. Upon arrival I told to attend a presentation with Jacky their Consultant. The whole presentation was presented and I chose the option I was happy with. The problem started when they made wrong payment option. Despite the fact we all sat there and agreed on the payment terms I was comfortable with. They still went and deducted the whole foundation fee out of my credit card. I called Jacky immidiiately to request that he processes a refund. He told me he didn't do refunds I should call his Head Office in Pta. I called and spoke to a guy called Victor. He told me he had to instigate and get back to me. This took another 3 months. Eventually I called and he told me that a refund is being processed. Tw weeks later no refund. I called again and he told me that I had to complete a refund form. I did that and it is now two weeks still no refund. On Monday he told me there was again another form which I had to complete which I did and still no refund. He called me to say the refund has been processed. I asked him for a proof. He told me I have to first sign a new payment agreement before he can send me the refund proof. It's been 5 months calling and requesting my refund with no luck. I am very sceptical to agree on the new payment option before I get my refund. Just now they process the new payment on while my refund is still outstanding. I would have paid them twice. I really need my refund. I have been calling these people for 5 months now with no luck. Thy're nothing but ****** that make false promises and go and ***** your money and then refuse to refund. I just want my refund and want nothing to do with these ****** LPA or QVC. They have bridged the contract when they ********ly deduscted from my credit account.