Bad experience no customer service values

Worst experience ever, firstly I wanted to cancel in April they told me to wait till September to cancel.

Secondly after missing a payment I received an sms I took my time n airtime calling these people to debit everyday for 4 days in row and they kept delaying only to find out they were delaying because they want to charge me a collection fee

No one ever told me about the collection fee even when I was busy calling them, now after I made a booking am told I need to pay a collection fee before I go on my trip

Mind you I pay 1000 a month that's 12000 in a year n you only get to go on 1 vacation. Day light ******* I tell you

The agents there can't assist with queries I asked to be transferred to a manager and while talking the line get cut off to show poor customer service Mr Rudi Pretorius doesn't even bother to call back even after a call got cut off while talking to an unhappy client

This company lack customer service how to do treat client so poorly even from a whole manager. WOW