Avoid Leisure Portfolio Association

The poorest custom care and support I have ever experienced. I banked a week in 2020 and while I thought it was banked later found out it was not banked so I lost a week (The one week costs me over R12000 a year). So, it is R12 000 lost due to my error (I think). Thus in 2020 (11 December) I asked Bianca to check the system to see if I had indeed banked it. I was afraid I would lose another week. Nobody helped me until 2021 (January) when I was informed it was too late to bank the week. I tried from December to get help. I tried to get help from Nicolas today but he was not particularly helpful. I must pay an extra R700 to get tokens because I have not banked (you need to do so 8 weeks before the time....um but I called in December for help). So that is R700 on top of the R12 000 per year for a 7 day vacation). I did ask for help in December!

This company takes your money but is so unhelpful that dealing with them leaves me in a state of despair. NOTE: I did attend an orientation for the LPA system, in spite of this I must have bungled up. But I did ask for help!!! If you want to feel inadequate- join LPA.