Leisure online store

I order and pay for a. Cordless mpact Wrench from leisure online store on 14July 2019! After a lot of whatts apps and e mail with the owner Glen. Schutte I have not received my order 5874, or a refund !Glen kept on telling me that the Impact wrench wich I ordered has problems with the batteries and that it not worth the money that he will refund me! Currently I do not get hold of Glen as his cell number does not exist nor does he answer my e mails! He still advertise the exact same wrench on his site! If possible to assist me I will appreciate.