Terrible Customer Service

<p>I booked a 1 bedroom accommodation which was confirmed by Leisure Life Club Travel and on arrival at the resort I was given a studio unit, I contacted Leisure Life Club Travel offices right away and told them about this problem and the answer was that they can not help me.</p> <p>I spent 1 week sleeping in a studio unit with my wife and our 2 sons 18yrs & 12 yrs.</p> <p>After my formal complaint to them they tried to credit my membership account with R500 which I refused and asked to speak to someone senior and the consultants promised to get some one to call me and this has not happened for about 2 months now.</p> <p>I really feel that we were short changed very bad, I paid to go and enjoy a holiday with my family and the experiennce we had was like some one seeking shelter at a laybye motel reception.</p>