Horrible Customer Care

<p>Horrible service.</p> <p> </p> <p>1. no response to emails, on the 23rd Septmber we cancelled a booking on the 29th September we changed our minds and requested the booking to be reinstated Tharishni Ayar ignored the email after 2 further emails i decide to call them and she has the nerve to tell me "to take it up with my husband" becuase she this booking can not be reinstated and must go through reservations. we pay alot of money for horrible service.</p> <p> </p> <p>this was not the first or only email that was ignored by your consultants. why have an email address if you do not respond to emails??</p>