Complaint Regarding Unsatisfactory Service

I am writing to express my disappointment regarding the service I received from Joburg Water and Lesira. Unfortunately, my experience fell short of the standards I had anticipated. The issue I encountered is as follows, I experienced an excessively long waiting time for service to be provided despite being assured that the service would be provided within 48 hours. The service provided has not yet met the agreed-upon quality standards. This situation has caused an inconvenience and frustration. I feel let down by the lack of efficiency, communication, or professionalism in handling this matter. I have logged a call more than 4 to 5 times and every time this works for two months and back to normal I trust that you value your customers and will take the necessary steps to ensure that similar issues do not occur in the future and get fixed once and for all. The token still says invalid, this is after I have made more than one call for help with no response. This very very frustrating